Accelerating the Customer Experience imperative in the COVID-19 era

Jun 23, 2020 | 12:00-1:30 PM BST

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12:00 PM BST - Welcome and Introductions - Meet your peers and our hosts

12:05 PM BST - Boardroom Discussion - Accelerating The Customer Experience Imperative In The COVID-19 Era



During this virtual roundtable, we will examine the short-term and long-term implications due to COVID-19 and how organizations can adapt their customer experience practice and organizational stance to survive and ultimately thrive in this era.

Customer Experience and channel adaptations

Many organizations have adapted extremely rapidly in order to offer customers solutions to purchase through safe means. This has required changes in service delivery, messaging, and the digital means to deliver.

Long-term changes to messaging and marketing

Even after lockdowns are lifted, the expectation of returning to business as usual may not be realistic as customers solidify new purchasing and living habits. Businesses who cater to this nesting instinct with adapted offerings and channels may benefit.

Long-term changes to productivity, quality and cost reduction

Historically, many organizations have struggled with digital transformation, particularly as existing business continuity often makes simultaneous changes to processes difficult. Larger corporations with enough capital to ensure long-term survival have taken this chance to instigate wholesale process and platform change during this period.

Become a VIP attendee for the Accelerating the Customer Experience imperative in the COVID-19 era Digital Boardroom and move your organization forward on current goals. If you are interested in attending the digital event, fill out the form below and a CDM Media representative will contact you with more information.

If you would like to speak directly with someone about the event, contact or +1 312.374.0805.


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