CIO Webinar: The New Normal of IT Support: How AI is Transforming the Work-From-Home Enterprise

Jul 29, 2020 | 8:00 - 9:00 AM PST

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Partnering with:

 

Speakers

Steve Phillpott
CIO
Western Digital
Bhavin Shah
CEO
Moveworks
Todd Stewart
Vice President, Global Infrastructure and IT Operations
WD, a Western Digital Company
 

The new normal of IT support: How AI is transforming the work-from-home enterprise

Ready or not, we've entered into a new era of work. With 3 in 4 companies planning to transition at least some employees to permanently remote, success in this new era will depend on the ability to remain productive from anywhere. But while we become increasingly reliant on technology to collaborate with colleagues, the average tech issue still takes 3 days to resolve, bringing remote workflows to a standstill.

In this webinar, Moveworks CEO Bhavin Shah - along with Western Digital's CIO Steve Phillpott and VP of IT Operations Todd Stewart - will explore how the latest AI chatbots are delivering instant tech support, wherever employees are located and whenever they need help. You'll learn:

  • Where your peers are using AI to instantly unlock accounts, provision software, create distribution lists, answer troubleshooting questions, and much more
  • Why enterprise messaging tools like Slack and Microsoft Teams are the ideal channel to provide real-time tech support, particularly for remote employees
  • How an AI "network effect" can now reduce the help desk's workload on day one

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