Nov. 18, 2020 | 2:00 - 3:30PM EST
Abstract Financial organizations are in a constant state of disruption in the current digital and business landscape. Delivering frictionless, omnichannel experiences is essential for both competitive advantage and maintaining market relevance. Contactless customer commerce in the face of COVID has become a global banking imperative, and can be the difference between success and failure. As organizations come to grips with our new normal, adopting a Customer digital identity and access management (CIAM) strategy is mission-critical to build trust, drive customer-centric experiences, and avoid costly breaches that can tarnish a financial institution's reputation.