Dec. 8, 2020 | 2:00 - 3:30 PM EST
Prior to the onset of the pandemic, even many well-established retailers across the globe were facing challenges due to shifting consumer behavior towards online purchasing to rising costs in terms of rent or operating out of physical locations. The on-going pandemic has accelerated that transformation and many retailers are forced to reinvent themselves in order to keep up with the onslaught of disruptive innovations brought on by the shifting consumer buying patterns and technology led innovations by the likes of Amazon and Walmart. Technology allowing more comfortable adaptations to the new realities of life post-COVID is hugely important. With an overwhelming number of customers still apprehensive to return to physical retail stores, technology will need to become the bridge between the customers and physical stores. For many retailers, knowing your customer, understanding customer behavior changes, creating personalization and real-time interactions, will each increasingly be more critical than ever. As retailers of all sizes re-imagine what the customer experience will look like as they begin rebuilding after the pandemic, forward-thinking retailers are turning to new technologies and devices to improve the shopping experience.
In this roundtable discussion, you will learn from your retail industry peers first-hand of how they are not only managing through this pandemic but also fast tracking their innovation to build an enriched customer engagement. Join us to learn: