The Digital Workplace - Shifting customer query resolution from to in-person to automation

Feb. 19, 2021 | 9:00 - 10:30 AM PT

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Partnering with:



Brogan Taylor
Head of North American Enterprise Sales

The Digital Workplace - Shifting customer query resolution from to in-person to automation

The situation - your business is booming, but the problem is:

  • Surge in customer queries, anxious customers expect instant, 24/7 service
  • Reduced/remote contact center staff
  • Need to scale operations, fast

Complications for the enterprise: All of the above

Freshworks Solution: (Freshchat + Chatbots)

  • Customer service in every pocket via modern messaging (WhatsApp, FB, Instagram, etc...)
  • Turn your remote agents into superheroes with a fast & intuitive platform
  • Phone lines backed up? Shift customers to messaging channels
  • Surging call volumes? Shift to digital!
  • Overwhelmed by queries? AI-chatbots are your 24/7 support agents

Resolutions Examples:

  • PhonePe, a mobile payments app, automates 60% query resolution for 200 million users. With higher CSAT for bots vs. live chat
  • BEL USA reduced call volumes by 40%, and reduced average resolution time to 11 minutes. While saving $625k in contact center costs every year
  • Hamleys, the famous toy store chain, went live with Freshworks in 48 hours.
  • Teletrac Navman, a global leader in GPS software, leverages automation to achieve 32 mins average first response time and 90% SLA adherence.

Join this discussion to learn how to:

  • Use chatbots to deflect up to 60% of your queries - 4 times higher than other vendors.
  • Reduce call-volumes by 40% and deflect traffic to live-chat and bots with "IVR Deflection"
  • Deploy chatbots in days, not months, without any developer efforts.
  • Engage customers on modern messaging channels like ABC/Whatsapp

Become a VIP attendee for the The Digital Workplace - Shifting customer query resolution from to in-person to automation Digital Boardroom and move your organization forward on current goals. If you are interested in attending the digital event, fill out the form below and a CDM Media representative will contact you with more information.

If you would like to speak directly with someone about the event, contact or +1 312.374.0805.


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