Dec. 11, 2020 | 9:00 - 10:30 AM PST
Situation: Your business is booming, but the problem is:
Surge in customer queries, anxious customers expect instant, 24/7 service
Reduced/remote contact center staff
Need to scale operations, fast
Complication: (see above)
Freshworks Solution: (Freshchat + Chatbots)
Customer service in every pocket via modern messaging (WhatsApp, FB, Instagram, etc...)
Turn your remote agents into superheroes with a fast & intuitive platform
Phone lines backed up? Shift customers to messaging channels
Surging call volumes? Shift to digital!
Overwhelmed by queries? AI-chatbots are your 24/7 support agents
PhonePe, a mobile payments app, automates 60% query resolution for 200 million users. With higher CSAT for bots vs. live chat
BEL USA reduced call volumes by 40%, and reduced average resolution time to 11 minutes. While saving $625k in contact center costs every year
Hamleys, the famous toy store chain, went live with Freshworks in 48 hours.
Teletrac Navman, a global leader in GPS software, leverages automation to achieve 32 mins average first response time and 90% SLA adherence.
Use chatbots to deflect up to 60% of your queries - 4 times higher than other vendors.
Reduce call-volumes by 40% and deflect traffic to live-chat and bots with "IVR Deflection"
Deploy chatbots in days, not months, without any developer efforts.
Engage customers on modern messaging channels like ABC/Whatsapp