A Human-Centric Approach to Customer Service

Sept. 17, 2021 | 9:00 AM PDT

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A Human-Centric Approach to Customer Service

Speaker

Vikram Naval

Principal Solutions Engineer

Freshworks

Synopsis

Today's customers are informed and empowered. They expect businesses to understand their needs and engage with them on their terms. Empathy is no longer an optional ingredient when engaging with today's customers; its table stakes.

Join Vikram discussion as he explores Empathy and Human Centricity as foundational concepts when designing your customer experiences.

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