Oct. 6, 2021 | 2:00 PM EDT
Situation: Whew, 2020 was a wild one. It pushed change into hyperspeed - including the need to optimize and automate processes overnight. That's what happens when your workforce suddenly goes remote and your customers can only engage with you from afar through yet-to-be-built applications. Complication: Strategy and operations teams don't always get along, and the victim is your full potential as a company. Sadly, this means you will fall short of your potential value since good ideas get stuck in between this corporate lovers' squabble. Resolution: There is hope yet. A centralized approach can help businesses change - conflict-free - through optimizing, automating and measuring outcomes.