Nov. 16, 2021 | 12pm - 1Pm CET
'Moments of truth' are make-or-break instances along a customer's journey that present a decision point. If executed well, the customer continues their journey doing business with your brand; if executed poorly, it's likely the customer will stop. Each moment of truth is an opportunity for your organisation to differentiate.
Join us, as we discuss the factors that can derail companies from being able to meet customer expectations, including silos, data discrepancies, poorly designed or non-existent omnichannel capabilities, legacy technology platforms, and more. We'll also share practical steps you can take to deliver on your CX objectives.