Moments that Matter: Critical Touchpoints that Make or Break your Customer Experience

Nov. 16, 2021 | 12pm - 1Pm CET

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Moments that Matter: Critical Touchpoints that Make or Break your Customer Experience

'Moments of truth' are make-or-break instances along a customer's journey that present a decision point. If executed well, the customer continues their journey doing business with your brand; if executed poorly, it's likely the customer will stop. Each moment of truth is an opportunity for your organisation to differentiate.

Join us, as we discuss the factors that can derail companies from being able to meet customer expectations, including silos, data discrepancies, poorly designed or non-existent omnichannel capabilities, legacy technology platforms, and more. We'll also share practical steps you can take to deliver on your CX objectives.

Key takeaways:

  • Identify the critical touchpoints in your customer's Journey and how to optimise them
  • Discover the organisation silos that you need to overcome in the name of good customer experience
  • Understand how an omnichannel customer communications strategy can support CX with increasing customer demands

Become a VIP attendee for the Moments that Matter: Critical Touchpoints that Make or Break your Customer Experience Digital Boardroom and move your organization forward on current goals. If you are interested in attending the digital event, fill out the form below and a CDM Media representative will contact you with more information.

If you would like to speak directly with someone about the event, contact marketing@cdmmedia.com or +1 312.374.0805.

 
 

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