Transform your Customer Experience with Dynamic Artificial Intelligence

May 18, 2022 | 11:00 AM - 12:00 PM EDT

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Speaker

Brian Loveys
Product Management
IBM Data and AI
 

Transform your Customer Experience with Dynamic Artificial Intelligence

Customers are increasingly relying on a digital marketplace - where they can resolve issues the first time they engage digitally with an organization. This results in heavier investments for organizations in conversational AI and call centers for a more robust customer care strategy. The key to improve your strategy - increasing customer engagement and satisfaction while reducing costs - is to create dynamic and trustworthy experiences to build strong customer relationships. Does your organization have the Customer Care strategy in place to enhance each customer's journey?

Join this discussion to learn how to deliver the answers customers need quickly, easily, and across any channel, while reducing costs. 

Takeaways:

  • What does Customer Care looks like in your respective environment?
  • Do you feel included in business decision making processes and how this has affected the Customer Care adoption process within your organizations?
  • Explore and share different examples of different use cases or business initiatives that you are currently solving and the obstacles accompanying implementation
  • Share your priorities when vetting Customer Care products and services
  • Predictions for the future of Customer Care and how you see the evolution shaping your organization 

Become a VIP attendee for the Transform your Customer Experience with Dynamic Artificial Intelligence Digital Boardroom and move your organization forward on current goals. If you are interested in attending the digital event, fill out the form below and a CDM Media representative will contact you with more information.

If you would like to speak directly with someone about the event, contact marketing@cdmmedia.com or +1 312.374.0805.

 
 

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